Logistics
Questions about the logistical process of ordering our test or receiving your report
- Refund Policy
- How do I use the saliva collection kit?
- Who regulates this test?
- Is this test currently available to everyone? How do I order?
- How does the waiting list work?
- Can I order the LGRA without a doctor?
- What payment methods does GenomicMD accept?
- Is the LGRA covered by insurance?
- Can I use my Health Reimbursement Account (HRA), Health Savings Account (HSA), or Flex Spending Account (FSA) to pay for a screen from GenomicMD?
- Does GenomicMD offer testing to children?
- Does GenomicMD ship kits to P.O. boxes?
- My doctor placed an order. When can I expect to receive my kit?
- I have received my saliva kit. What should I do now?
- I never received my saliva kit. What do I do?
- What should I do if I made a mistake while providing my sample?
- What do I do if I need to change my shipping information or replace the return shipping materials provided in my kit?
- Can I send multiple kits back together in the same shipping envelope?
- How long do I have to send in my sample once I receive my kit?
- Can I drop off my sample at GenomicMD?
- Can you place a hold on my order?
- Does GenomicMD release results on weekends?
- Why does my sample need to be recollected?
- I am an international patient, how do I order the LGRA?
- Is the Lifetime Genomics Risk Assessment available in languages other than English?