At GenomicMD, we strive to provide high-quality testing services. Please review our refund policy carefully before purchasing our saliva collection kits.
Eligibility for Refunds
You may request a refund under the following conditions:
- The request is made within 30 days of receiving your kit.
- You have not sent your sample to our lab for processing.
Non-Refundable Fees
If your refund request is approved, we will issue a refund minus the following fees:
- Shipping & Handling Fees
- Kitting Fees (Cost of Kit Preparation & Processing)
How to Request a Refund
To initiate a refund, please contact our customer support team at support@genomicmd.com with the following details:
- Your name
- Your provider’s name
- Proof of purchase
Once we confirm that your sample has not been sent to the lab, your refund will be approved. Refunds will be processed to the original payment method within 10 business days after approval. The provider who ordered your test will be notified that you have elected to cancel your order.